This error usually indicates a temporary malfunction. Please reset the control head following the instructions in your user manual. If the error persists, contact Customer Service for assistance. 

You can set the correct time manually. Follow the steps shown in our video tutorial to adjust the clock.

First, check that the unit is properly plugged in and that there is power at the outlet. If the connection is correct and the system remains off, it may require replacement of the control board or the transformer. Please call Customer Service for technical support.

If your system is connected to a well, check the Rusco filter and the Big Blue filter to ensure they are not clogged. Refer to the instructional videos for guidance. You can also place the system in bypass mode to determine whether the issue originates in the equipment or elsewhere. You can also contact our customer service for assistance.

If the leak comes from the softener, switch the system to bypass mode to stop the water flow through the unit. Then, contact Customer Service to schedule a repair.

For regular maintenance, you can call Customer Service or request a service appointment through our website.

Please note that damage caused by natural disasters is not covered by the warranty. If your system has been affected, contact Customer Service for advice on next steps.